ITIL Foundation With Case Study

This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition.
  
ETPL#9751

Course Objectives:
Upon successful completion of the education and examination components, related to this certification, candidates can expect to: 

  • Comprehend the principles and concepts of IT Service Management as a practice
  • Comprehend the ITIL® Service Lifecycle and its purpose
  • Be aware of the generic concepts and definitions used in ITIL®
  • Comprehend the key principles and models
  • Be aware of the processes and their role within the lifecycle concept
  • Be aware of the main functions within an IT organization
  • Be aware of the roles as defined within ITIL®
  • Be aware of the importance of technology and architecture to IT Service Management
  • Be aware of the need for training and the development of competences
  • Understand the best practices of implementing ITIL® within an organization
  • Be prepared to take the ITIL® Foundation Certification exam.

Delivery Method:
Online LIVE - 3 Days

Intended Audience:
IT Professionals, IT Support Staff, Application, Project and Business Managers, any member of an IT team involved in the delivery of IT Services.

Class Information
Classes
ITIL Foundation With Case Study
DATES
CLASS
START-END
PRICE
SEATS
 
5/15/2017
ITIL Foundation With Case Study
9am-5pm
$2,195.00
10 Left

5/15/2017

9am-5pm

$2,195.00

10 Left

Register
Details Prerequisites