ITIL Foundation With Case Study

This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition.
  
ETPL#9751

Course Objectives:
Upon successful completion of the education and examination components, related to this certification, candidates can expect to: 

  • Comprehend the principles and concepts of IT Service Management as a practice
  • Comprehend the ITIL® Service Lifecycle and its purpose
  • Be aware of the generic concepts and definitions used in ITIL®
  • Comprehend the key principles and models
  • Be aware of the processes and their role within the lifecycle concept
  • Be aware of the main functions within an IT organization
  • Be aware of the roles as defined within ITIL®
  • Be aware of the importance of technology and architecture to IT Service Management
  • Be aware of the need for training and the development of competences
  • Understand the best practices of implementing ITIL® within an organization
  • Be prepared to take the ITIL® Foundation Certification exam.

Delivery Method:
Online LIVE - 3 Days

Intended Audience:
IT Professionals, IT Support Staff, Application, Project and Business Managers, any member of an IT team involved in the delivery of IT Services.

Class Information
Classes
Details Prerequisites