Course Content:
Lesson 1 - Hardware Fundamentals
Topic A: Personal Computer Components
Topic B: Storage Devices
Topic C: Mobile Digital Devices
Topic D: Connection Interfaces
Lesson 2 - Managing System Components
Topic A: Identify Motherboard Components and Features
Topic B: Install and Configure CPUs and Cooling Systems
Topic C: Install Power Supplies
Topic D: Troubleshoot System Components
Lesson 3 - Managing Data Storage
Topic A: Identify RAM Types and Features
Topic B: Troubleshoot RAM Issues
Topic C: Install and Configure Storage Devices
Topic D: Configure the System Firmware
Topic E: Troubleshoot Hard Drives and RAID Arrays
Lesson 4 - Supporting Display Devices
Topic A: Install Display Devices
Topic B: Configure Display Devices
Topic C: Troubleshoot Video and Display Devices
Lesson 5 - Installing and Configuring Peripheral Components
Topic A: Install and Configure Input Devices
Topic B: Install and Configure Output Devices
Topic C: Install and Configure Input/Output Devices
Topic D: Install and Configure Expansion Cards
Lesson 6 - Customized Client Environments
Topic A: Types of Common Business Clients
Topic B: Custom Client Environments
Lesson 7 - Supporting Printers and Multifunction Devices
Topic A: Printer and Multifunction Technologies
Topic B: Install and Configure Printers
Topic C: Maintain Printers
Topic D: Troubleshoot Printers
Lesson 8 - Networking Technologies
Topic A: TCP/IP Properties and Characteristics
Topic B: TCP/IP
Topic C: Internet Connections
Topic D: Ports and Protocols
Topic E: Networking Tools
Lesson 9 - Installing and Configuring Networking Capabilities
Topic A: Configure Basic Windows Networking
Topic B: Configure Network Perimeters
Topic C: Using Windows Networking Features
Topic D: Install and Configure SOHO Networks
Lesson 10 - Supporting Mobile Digital Devices
Topic A: Install and Configure Exterior Laptop Components
Topic B: Install and Configure Interior Laptop Components
Topic C: Other Mobile Devices
Topic D: Mobile Device Accessories and Ports
Topic E: Mobile Device Connectivity
Topic F: Mobile Device Synchronization
Topic G: Troubleshoot Mobile Device Hardware
Lesson 11 - Operating System Fundamentals
Topic A: PC and Mobile Operating Systems
Topic B: PC Operating System Tools and Utilities
Lesson 12 - Installing and Configuring Microsoft Windows
Topic A: Implement Client-Side Virtualization
Topic B: Install Microsoft Windows
Topic C: Use Microsoft Windows
Topic D: Configure Microsoft Windows
Topic E: Upgrade Microsoft Windows
Lesson 13 - Optimizing and Maintaining Microsoft Windows
Topic A: Optimize Microsoft Windows
Topic B: Back Up and Restore System Data
Topic C: Perform Disk Maintenance
Topic D: Update Software
Lesson 14 - Working with Other Operating Systems
Topic A: The OS X Operating System
Topic B: The Linux Operating System
Lesson 15 - Networking and Security Fundamentals
Topic A: Network Types
Topic B: Network Components
Topic C: Common Network Services
Topic D: Cloud Concepts
Topic E: Security Fundamentals
Lesson 16 - Security Threats, Vulnerabilities, and Controls
Topic A: Common Security Threats and Vulnerabilities
Topic B: General Security Controls
Topic C: Mobile Security Controls
Topic D: Data Destruction and Disposal Methods
Lesson 17 - Implementing Security Controls
Topic A: Secure Operating Systems
Topic B: Secure Workstations
Topic C: Secure SOHO Networks
Topic D: Secure Mobile Devices
Lesson 18 - Troubleshooting System-Wide Issues
Topic A: Troubleshoot PC Operating Systems
Topic B: Troubleshoot Mobile Device Operating Systems and Applications
Topic C: Troubleshoot Wired and Wireless Networks
Topic D: Troubleshoot Common Security Issues
Lesson 19 - Safety and Operational Procedures
Topic A: Basic Maintenance Tools and Techniques
Topic B: Personal and Electrical Safety
Topic C: Environmental Safety and Materials Handling
Topic D: Professionalism and Communication
Topic E: Organizational Policies and Procedures
Topic F: Troubleshooting Theory