Understanding Root Cause Analysis

Course Content: 

Introduction and Objectives: 
What is a "Problem?"
Why Problems Persist
What is A Root Cause?
Why Root Causes are important

How to Organize for an RCA:
RCA Roles and Responsibilities
Assemble your RCA Team
Modes of Communication
How to Resolve Conflict
Case Study Exercise

Select the Problem to Analyze:
Define the selection criteria
Plan and estimate tasks for the team
Finalize the plan and gain agreement among your stakeholders
Case Study Exercise

Define the Problem:
What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
Developing your problem statement
Refining the problem specification
Case Study Exercise

Identify the Source of the Problem: 
Discuss when to use the appropriate analysis technique to
determine the problem source
Case Study Exercise

Solution Options Analysis and Selecting the Best Fit:
How to approach different solution options
Selecting the appropriate option
Hold an Retrospective on your approach
Planning the proposal
Case Study Exercise

Putting RCA into practice:
Create a Root Cause Analysis program within your organization
How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
 

Prerequisites:

Students should have experience in business analysis.